Collection: Postage and Shipping

Shipping Policy

Our home based studio is located in Perth, Western Australia.

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after you receive your order confirmation email.

You will receive another notification when your order has shipped with your tracking information.

Local Delivery 

Local delivery available for postcodes 6210 & 6211

All orders are processed and delivered within 5 to 7 business days (excluding weekends and holidays) after you receive your order confirmation email.

You will receive a notification when your order is packed and ready to go and a confirmation of delivery email when it’s been delivered. 

Please ensure delivery address is correct as once it’s been delivered we are no longer covered for incorrect details. Lost delivery can occasionally occur. We will look for the safest and hidden place possible, if this isn’t close by to your door we will contact you with a photo of where your order has been place. 

Local Pick Up

We currently do not offer pick up as our HQ is a home based studio.

International Shipping

We do offer international shipping however this currently can not be done via the website. For international order requests please email chloe@claetheartisanstudio.com

Commission and Custom Orders

Custom orders are created and processed within 4 weeks (excluding weekends and holidays) after you receive your order confirmation email.

You will receive a notification when your order has shipped.

Commission order time frames and delivery dates vary each order so these specifics will be discussed during the commission process.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at chloe@claetheartisanstudio.com with your name and order number, and we will investigate for you.

Refunds, returns, and exchanges

Your happiness is our priority so if you are not 100% satisfied with you order returns are accepted up to 5 days after delivery. The item must be unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at chloe@claetheartisanstudio.com with your order number and a photo of the item’s condition. These incidents are unlikely but are addressed on a case-by-case basis and we will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at chloe@claetheartisanstudio.com